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  #1  
Old September 23rd, 2012, 02:36 PM
johngibb123 johngibb123 is offline
 
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Posts: 329
Default Facing Internal Server Errors

Hey,

Iam facing errors for my sites frequently this "Internal Server Error", i guess its becuase of Datafeedr plugin, please kindly see below and provide me solution..


BELOW is just pasted some part of whole log from my hostgator log results...

Quote:

[Sun Sep 23 13:46:07 2012] [error] [client 38.99.82.248] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:46:01 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:46:01 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:55 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:55 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:50 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/to...datecomplete=1
[Sun Sep 23 13:45:50 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/to...datecomplete=1
[Sun Sep 23 13:45:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/widgets.php
[Sun Sep 23 13:45:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/ne...6&updated=true
[Sun Sep 23 13:45:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/widgets.php
[Sun Sep 23 13:45:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/ne...6&updated=true
[Sun Sep 23 13:45:45 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:45 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:43 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:43 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:35 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:35 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:45:31 2012] [error] [client 180.76.5.195] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group


Quote:
[Sun Sep 23 13:41:00 2012] [error] [client 66.249.73.171] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:41:00 2012] [error] [client 66.249.73.171] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:51 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:51 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/to...datecomplete=1
[Sun Sep 23 13:40:49 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/to...datecomplete=1
[Sun Sep 23 13:40:48 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/ne...6&updated=true
[Sun Sep 23 13:40:48 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/widgets.php
[Sun Sep 23 13:40:48 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/ne...6&updated=true
[Sun Sep 23 13:40:48 2012] [error] [client 124.123.181.194] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group, referer: http://clothemporium.com/wp-admin/widgets.php
[Sun Sep 23 13:40:47 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:47 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:35 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:35 2012] [error] [client 66.249.73.177] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:33 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
[Sun Sep 23 13:40:33 2012] [error] [client 66.249.73.211] SoftException in Application.cpp:601: Directory "/home/john17/public_html" is writeable by group
Iam just guessing, its becuase of using datafeedr plugin only since i never faced this problem yet tilll... and i got that error mroe than 3 times and i rectified it through hostgator support..

so, what u say....? any soln or its not datafeedr prob..?

Last edited by johngibb123 : September 23rd, 2012 at 02:51 PM.
  #2  
Old September 23rd, 2012, 03:42 PM
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Eric Eric is offline
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Hi

I don't think it's related to Datafeedr. I think it's related to the permissions or ownership of your directories or files.

I would ask Hostgator about these errors.

Eric
  #3  
Old September 23rd, 2012, 11:40 PM
johngibb123 johngibb123 is offline
 
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Default

Quote:
Originally Posted by Eric View Post
Hi

I don't think it's related to Datafeedr. I think it's related to the permissions or ownership of your directories or files.

I would ask Hostgator about these errors.

Eric
ya please kindly ask asap, since iam really facing Internal server errors for my websites for every 2 days...

you can directly do online chat thrugh hostgator.com (i guess you knew it!)

waiting for your response!

Thanks!
  #4  
Old September 24th, 2012, 08:54 AM
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Eric Eric is offline
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Hi

You will need to ask them about this as I do not have your account details.

Eric
  #5  
Old September 24th, 2012, 10:01 AM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
Hi

You will need to ask them about this as I do not have your account details.

Eric
when I asked them, they said that those errors are getting just because of permissions only!

I dont understand how permissions of folders or files are getting changed automatically.. (even they were unable to identiify which script causing that error... )

right now, all my sites are fine, BUT iam thinking i may face those same errros within 1-2 days...
  #6  
Old September 24th, 2012, 10:03 AM
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Eric Eric is offline
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Hi

Yes, I think they are permission errors. I would make sure your directories (particularly your public_html) has the proper/secure permissions. That differs on each server so you will need to ask Hostgator what are safe directory (and for that matter file) permissions.

Eric
  #7  
Old September 24th, 2012, 10:06 AM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
Hi

Yes, I think they are permission errors. I would make sure your directories (particularly your public_html) has the proper/secure permissions. That differs on each server so you will need to ask Hostgator what are safe directory (and for that matter file) permissions.

Eric

please tell me what I have to ask them exactly..?
  #8  
Old September 24th, 2012, 10:13 AM
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Eric Eric is offline
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Quote:
Originally Posted by johngibb123 View Post
please tell me what I have to ask them exactly..?
You will need to ask Hostgator "what are safe directory and file permissions?"
  #9  
Old September 24th, 2012, 01:17 PM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
You will need to ask Hostgator "what are safe directory and file permissions?"
HI,

This is what I have got reply from Hostgator after chatting with them..

Quote:

For most files, the most permissive safe permissions are 644. For folders they are 755. Any permissions that gives write ability to group or world are not allowed on our servers for security's sake.

If you want to be able to give write permissions to group or world, then you will need to order a VPS or dedicated server where you can set your own security restrictions. Our shared and reseller packages do not allow write permissions for group or world.

and my acct is baby acct there... i dont have any vps or dedicated server in there...
  #10  
Old September 24th, 2012, 01:52 PM
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Eric Eric is offline
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Hi

There are lots of WP users having this issue:

https://www.google.com/search?q=Soft...w=1746&bih=959

I would read some of the solutions put forth in those threads.

Eric
  #11  
Old September 24th, 2012, 02:13 PM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
Hi

There are lots of WP users having this issue:

https://www.google.com/search?q=Soft...w=1746&bih=959

I would read some of the solutions put forth in those threads.

Eric

You mean you gonna provide solution soon for this case..?
  #12  
Old September 24th, 2012, 02:15 PM
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Eric Eric is offline
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Hi

The problem you are having is not a Datafeedr specific problem as far as I can tell. All of the topics in that link I provided are other (non-Datafeedr) WordPress users having exactly the same issue as you.

Eric
  #13  
Old September 24th, 2012, 02:27 PM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
Hi

The problem you are having is not a Datafeedr specific problem as far as I can tell. All of the topics in that link I provided are other (non-Datafeedr) WordPress users having exactly the same issue as you.

Eric
no no, what iam saying is: "In Datafeedr somewhere we change some permissions inorder to update our factories of all websites automatically for every 3 days.."

So iam thinking is that effecting..?

Iam not saying im getting errors becoz of datafeedr only, but im just guesssing it..
  #14  
Old September 24th, 2012, 02:30 PM
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Eric Eric is offline
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Hi

In most cases there is no reason to change directory or file permissions when installing or updating the Datafeedr plugin or performing product updates.

If you had to change folder permissions, you would have had to manually do this and this might be the issue. You should undo any permission changes you manually made, if you made any at all.

However, some of the links I linked to mentioned a corrupted htaccess file. I would look into that issue.

Eric
  #15  
Old September 24th, 2012, 02:40 PM
johngibb123 johngibb123 is offline
 
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Quote:
Originally Posted by Eric View Post
Hi

In most cases there is no reason to change directory or file permissions when installing or updating the Datafeedr plugin or performing product updates.

If you had to change folder permissions, you would have had to manually do this and this might be the issue. You should undo any permission changes you manually made, if you made any at all.

However, some of the links I linked to mentioned a corrupted htaccess file. I would look into that issue.

Eric

YES, I manually changed before as something code as 777 (something writing perimision code) as you suggested somewhere in this forum to do that, so i followed, and thereafter later i am started getting erros, so i contacted HG support, then they removed all those permissions from all files, folders..

BUt surprisngly, i still got such internal server errors though they deleted all such writing permissions before.. iam not sure whether I gonna such error again or not later..

If i get such error, will contact them again and will ask, from where exactly iam getting this.. if they say related to datafeeedr and then will let u know..


thnx
 


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