Datafeedr Support Forums  

Go Back   Datafeedr Support Forums > Current Version (V3) Forum > Problems
Home Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Important - The support forums are now in "read-only" mode as we transition to an alternative help desk solution. Feel free to contact us here with any of your questions or search the forums for an existing solution.
 
 
Thread Tools Search this Thread Display Modes
  #1  
Old July 13th, 2011, 02:46 AM
Shoesearch Shoesearch is offline
 
Join Date: Jun 2011
Posts: 9
Lightbulb Logo Loading issue

I have a problem with some merchant logos.
I have read the solution links but this has not resolved the issue:

Affiliate Window Merchants "475 - Jones the Bootmaker" or "12194 - Love your shoes" do not have logo on Datafeedr so I have created these in the appropriate directory, as 475.png and 12194.png and they show on the category and product detail pages fine.

With Affiliate Window Merchants "16578 - Scholl" and "17224 -Shoon" the created logos do not show.

In all cases I have saved logos in both jpg and png format and the size has been 150x40 or less and permissions for all logos set at 777.

Any ideas

Regards

Andy:
  #2  
Old July 13th, 2011, 08:54 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Are you sure the images are uploaded to your server? When I go to the following URLs on your site, I get 404s:

yoursite.com/wp-content/uploads/store/merchants/16578.png
yoursite.com/wp-content/uploads/store/merchants/16578.jpg
yoursite.com/wp-content/uploads/store/merchants/17224.png
yoursite.com/wp-content/uploads/store/merchants/17224.jpg

I would double check that you uploaded the images to the correct place.

Eric
  #3  
Old July 13th, 2011, 10:14 AM
Shoesearch Shoesearch is offline
 
Join Date: Jun 2011
Posts: 9
Default

The only thing I can think of is that the domain name under which they are stored differs to the domain of the site.

However this doesn't explain why images 475.png and 12194.png show - they are in the same folder!
  #4  
Old July 13th, 2011, 10:19 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Check the permissions on those images. Make sure they are set to 644, which is a safe setting for files on your server.
  #5  
Old July 13th, 2011, 11:00 AM
Shoesearch Shoesearch is offline
 
Join Date: Jun 2011
Posts: 9
Default

Done all that: still not showing.
Still doesn't explain why files in the same directory with same size and attributes are being picked up.

Is there any possibility that the Merchant ID shown on the "your Merchants" screen could be incorrect? Apart from that I'm baffled!

Thanks
  #6  
Old July 13th, 2011, 11:11 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

It's not a case of the IDs being incorrect. I believe it's either one of 2 issues:

1. The images are in the wrong place
2. The images have incorrect permissions.

I believe it's the former issue. The reason I say that is because I can see some of your images like these when I load them directly in the browser:

yoursite.com/wp-content/uploads/store/merchants/475.png
yoursite.com/wp-content/uploads/store/merchants/12194.png


But I'm still getting 404s on these:

yoursite.com/wp-content/uploads/store/merchants/16578.png
yoursite.com/wp-content/uploads/store/merchants/17224.png


That means either the image is not in that directory OR the permissions on those images is incorrect and therefore not allowing it to be viewed.
 


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Merchant Logo macfink Questions 3 July 7th, 2011 09:10 AM
Merchant Logo not showing sylviathewitch Problems 2 March 7th, 2011 10:25 AM
How do I display a merchant logo? drobertsbiz Questions 11 January 23rd, 2011 09:42 PM


All times are GMT -5. The time now is 12:59 PM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.