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  #1  
Old October 15th, 2012, 05:12 AM
shoespecialists shoespecialists is offline
 
Join Date: May 2012
Posts: 100
Default Updates

Store ID: Shoespecialists
Website URL: http://mensleathershoesonline.co.uk
URL to page in question: Update

Hi can anyone please advise i am trying to update my site but it is stuck in the preparing to update 0.1mb

I have refreshed it and restarted it several time now but it wont update any changes i have made.
Please see attached
Please can you advise
thanks
Mark
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  #2  
Old October 15th, 2012, 06:20 AM
Eric's Avatar
Eric Eric is offline
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Posts: 16,902
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Hi,

Can you please upgrade your plugin and then try to update again?

Eric
  #3  
Old October 15th, 2012, 07:06 AM
shoespecialists shoespecialists is offline
 
Join Date: May 2012
Posts: 100
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Hi i am using the latest version and still it is not doing anything
  #4  
Old October 15th, 2012, 07:18 AM
Eric's Avatar
Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #5  
Old October 15th, 2012, 07:36 AM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi,

When I logged into your site, the update worked fine for me. It ran successfully in about a minute and a half.

Could you try in another browser to see if that works?

Eric
  #6  
Old October 15th, 2012, 07:45 AM
shoespecialists shoespecialists is offline
 
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Posts: 100
Default

Many thanks i was using firefox and i tried it in chrome and all works fine. MANY THANKS
  #7  
Old October 15th, 2012, 07:46 AM
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Eric Eric is offline
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It might have been a caching issue in Firefox.
 


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