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-   -   Amazon products not showing in the store. (/showthread.php?t=5537)

mfirth October 30th, 2011 10:52 AM

Amazon products not showing in the store.
 
Hi,

We have added amazon products in our store. Specifically in the two categories of our store: Gaggia Espresso Makers and Delonghi Espresso Makers. However, not one amazon products is showing in our store. We have updated datafeedr to its latest version. We've clicked on Update Products and settings a couple of times. We have all our API credentials inputted correctly in our store settings.

Our store ID is 31262.

These are the URLs of the two categories in our store:

http://www.espressomakersandmachines...presso-makers/
http://www.espressomakersandmachines...presso-makers/

Any help is greatly appreciated.

Thanks,
John

Eric October 30th, 2011 11:04 AM

Hi

I know you say you updated Datafeedr to the latest version but what version are you using? It does not appear to be up to date.

Eric

mfirth October 30th, 2011 01:26 PM

Hi Eric,

I am using version 3.3.3674

This is the latest version shown my Datafeedr in WP.

Any idea why the products are not showing?

Thanks!

Eric October 30th, 2011 01:48 PM

Hi

Do you have any type of caching plugin installed?

Eric

mfirth October 30th, 2011 11:09 PM

Hi Eric,

Nope. No cache plugin installed.

Thanks!

Eric October 31st, 2011 08:53 AM

Hi

That's strange. I imported your store into my test site and it shows all products. Can you go here WordPress Admin Area > Tools > Datafeedr and tell me what the version number says in the upper right corner?

Eric

mfirth October 31st, 2011 09:27 AM

I went there and this is what the version Im seeing: v3.3.3674

mfirth October 31st, 2011 09:29 AM

It seems it's not updating at all bec. the removed products from the category are still showing up. Any idea on this, Eric?

Eric October 31st, 2011 09:38 AM

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric

mfirth October 31st, 2011 09:53 AM

Hi Eric,

I have sent you the blog login info. I don't have the FTP login details as of the meantime. Can you try fixing it using the blog login info?

Thanks!

Eric October 31st, 2011 10:34 AM

Hi

Thanks! There is definitely something strange going on. We are having a look at it. I will update this thread when the problem is resolved.

Eric

mfirth October 31st, 2011 10:40 PM

Hi Eric, any updates on this?

Eric October 31st, 2011 10:52 PM

Hi

It's still a mystery. I will update this thread as soon as we know what's going on. We are looking into it.

Eric

Eric November 2nd, 2011 06:21 PM

Hi

Is your host doing any caching on your server? If we set up your store to appear under /store2, then your newly updated store appears. So, it does seem that your store is being updated properly but your front end pages have been cached.

Can you ask your host if there is any caching going on?

Thanks,
Eric

mfirth November 29th, 2011 06:56 AM

Hi Eric,

I have reported this to our hosting provider and they said that they did not do any caching on the server's side.

Do you have any idea what caused the store not to update?

Eric November 29th, 2011 08:42 AM

Hi

Can you try completely deleting your "Store" page from here: WordPress Admin Area > Pages?

Make sure you first move it to Trash and then Delete it from the Trash.

Then create a new Page called "Store" (with slug "store") and then run a full store update by clicking [Update Products and Settings].

Eric


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