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-   -   Email notification on store update failure works :-) (/showthread.php?t=4122)

ayorofrance March 14th, 2011 11:06 AM

Email notification on store update failure works :-)
 
Great news - it looks like the email on store update failure works fine...

I just got an email like this:
Code:

This is to inform you that the automatic update on your website (www.xxxxx.com) has failed. Please see the error message(s) below:

ERROR: - err_au_locked ## 1300113782-0,
Technical details:
auto_update: err_au_locked ## 1300113782-0

I went to the site and clicked the update products and settings button, and it worked fine, so I assume this is a temporary problem and no further action is required?

Cheers,

Anders

ayorofrance March 14th, 2011 11:07 AM

It's shop=15891 if you need to look at anything...

Eric March 14th, 2011 11:33 AM

Quote:

Originally Posted by ayorofrance (Post 18865)
so I assume this is a temporary problem and no further action is required?

Sounds like it.

Quick question, what was the exact time that you received the error email?

ayorofrance March 18th, 2011 05:52 AM

Sorry, for some reason I did not get a notification of your reply, so didn't see it until now...

I just got this same message on two other sites overnight.

Here are the details:

shop=30946 - this email was sent 7 times
time: Thu, 17 Mar 2011 15:52:36 -0600
Code:

ERROR: - err_au_locked ## 1300398752-0,
Technical details:
auto_update: err_au_locked ## 1300398752-0

shop=30911
time: Thu, 17 Mar 2011 17:46:27 -0700 (PDT)
Code:

ERROR: - err_au_locked ## 1300409181-0,
Technical details:
auto_update: err_au_locked ## 1300409181-0

Let me know if you need anything else...

Cheers,

Anders

Eric March 18th, 2011 07:40 AM

OK, thanks. Even though you received the error messages, did the updates still eventually run? You can check that on the Debug section in the admin area.

ayorofrance March 18th, 2011 02:21 PM

For the first store the debug log says:
Code:

Last update started:        2011-03-17 21:52:32
Last update ended:        2011-03-17 21:53:30

Which is about an hour before the local timestamp on the emails... so I assume the update went through...

The same is the case for the second store...

So I take it I can disregard these emails...

ayorofrance March 18th, 2011 02:28 PM

Hmm... manually updating the second store seemed to generate another two failure emails...

Would it be possible to add a Status field to the "Store Update Log" so you can see if the last update was successful or not?

ayorofrance March 18th, 2011 02:30 PM

Ooops... got an email notification on the first store update now too...

Slightly different message:
Code:

ERROR: - err_au_locked ## 1300475947-0,
Technical details:
track: added referer=(http://int.search-results.com/web?qsrc=1&o=16537&l=dis&atb=sysid%3D2%3Aappid%3D119%3Auid%3D8b558543c28a217e%3Auc%3D1300382891%3Asrc%3Dhmp%3Ao%3D16537%3Aq%3Dlunnette%2520ray%2520ban&q=lunnette+carrera) id=(13)
auto_update: err_au_locked ## 1300475947-0


Eric March 18th, 2011 03:12 PM

OK, we are looking into this.


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