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  #1  
Old December 31st, 2012, 08:18 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default Datafeedr LOGIN Problems

Currently it's not possible to login into the Factory.

We're looking into the problem.

We will update this thread when the problem has been fixed.

We apologize for any inconvenience this may cause.

Last edited by stefan : December 31st, 2012 at 09:18 PM.
  #2  
Old January 1st, 2013, 02:02 AM
uggsnrugs uggsnrugs is offline
 
Join Date: Dec 2012
Posts: 10
Default

Hi
Do you have an update on this? When we logged in today, it keeps sending us to the payments page even though we set that up a week ago. We presume it is linked to the login issue.
Cheers
Michelle
  #3  
Old January 1st, 2013, 05:50 AM
Sport1X2 Sport1X2 is offline
 
Join Date: Jun 2012
Posts: 34
Default

Login dosent work and the plugin says User is blocked. Please fix this..
  #4  
Old January 1st, 2013, 07:05 AM
digitalcow digitalcow is offline
 
Join Date: Jun 2010
Posts: 494
Default

I can't seem to access the forum either (other than this section) It could be Paypal subscription related to the new year I'm guessing
  #5  
Old January 1st, 2013, 07:26 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

We're still working on a solution.

Please do NOT rejoin as that will NOT help.

The problem is an internal Amember (the membership software we use) software problem. As the helpdesk of Amember is closed we're on our own to fix the problem.

Amember used to set the expiry date for any active subscription to a fixed future date in the year 2012. As you can guess this was yesterday (2012-12-31).

Result is that all active subscriptions turned into status EXPIRED in amember - NOT in PayPal. That's why you can't login at this moment.

As soon as there's a fix we update this thread.

Last edited by stefan : January 1st, 2013 at 07:38 AM.
  #6  
Old January 1st, 2013, 07:34 AM
TheFerryman TheFerryman is offline
 
Join Date: Jan 2009
Posts: 266
Default

Thanks for the update, Stefan.
Hoping for a solution, soon.
Best wishes.
Bruce
  #7  
Old January 1st, 2013, 08:43 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

We fixed the login issue. All should be fine again. No action is required on your end.

Should you still experience login problems please don't hesitate to let us know.

We'll send out refunds for those members who tried to solve the issue by rejoining.

We apologize for any inconvenience this may have caused.

Happy New Year!
  #8  
Old January 1st, 2013, 11:45 AM
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Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

If you are unable to access the rest of the Support Forums, please use this form to contact us.

Thanks,
Eric
 


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