Datafeedr Support Forums  

Go Back   Datafeedr Support Forums > Current Version (V3) Forum > Problems
Home Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Important - The support forums are now in "read-only" mode as we transition to an alternative help desk solution. Feel free to contact us here with any of your questions or search the forums for an existing solution.
 
 
Thread Tools Search this Thread Display Modes
  #1  
Old January 22nd, 2011, 11:08 PM
dcutri dcutri is offline
 
Join Date: Nov 2010
Posts: 75
Default Cannot download store data (curl_error)

I'm getting this error when I try to update my store from within WP:

Cannot download store data (curl_error)

[Technical details...]

remote_update: begin
download: using curl (http://factory3.datafeedr.com/feeder...afde7b7033ba02)
ERROR: curl_error (Empty reply from server) error:704,call.updater.download_shop_update:3086,d o_remote_update:3073,shop_update:2405,cmd_quick_up date:2356
remote_update: FAIL: download error
shop_update: 1295755501-1295755502 (err_download:curl_error)

It's been working fine for me for the last couple of days, then suddenly this error. And I'm all updated version-wise.
  #2  
Old January 23rd, 2011, 01:45 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you upgrade your version of the plugin to the most recent version.

If that doesn't fix it, click the [Update Products and Settings] on the WordPress Admin Area > Tools > Datafeedr page.

Eric
  #3  
Old January 23rd, 2011, 04:34 AM
dcutri dcutri is offline
 
Join Date: Nov 2010
Posts: 75
Default

No, doesn't help.
  #4  
Old January 23rd, 2011, 10:02 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

What version of the plugin are you using? You can find that at the bottom of this page: WordPress Admin Area > Tools > Datafeedr

Eric
  #5  
Old January 23rd, 2011, 10:10 AM
dcutri dcutri is offline
 
Join Date: Nov 2010
Posts: 75
Default

3.02.2963
  #6  
Old January 23rd, 2011, 10:12 AM
dcutri dcutri is offline
 
Join Date: Nov 2010
Posts: 75
Default

...and it says cURL is installed.
  #7  
Old January 23rd, 2011, 10:16 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you PM me the following information:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

Thanks,
Eric
  #8  
Old January 23rd, 2011, 11:17 AM
dcutri dcutri is offline
 
Join Date: Nov 2010
Posts: 75
Default

Awesome. Thank you. Warning: it's a total mess in there since I upgraded to version 3--I lost a lot of work in the upgrade, but I weighed the pros and cons and decided it was worth it. But I haven't got around to fixing it yet or getting all the way through the Big Video for v3. So, it's a mess.

I also have my Under Construction plugin activated, but like I said, everything was working fine for a few days and then stopped. I'm gonna PM you the info now. Thanks.
  #9  
Old January 23rd, 2011, 11:51 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Thanks. We are looking into this issue now. I will update you as soon as we figure out what is going on.

Eric
  #10  
Old January 23rd, 2011, 12:21 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

OK, this reason for the error is because of a piece of code you have in one in your Merchant Filter View.

Basically, you have an unescaped apostrophe within code wrapped in apostrophes.

This line:
Code:
  <li><a href="[server.url type='fullpage' query='merchant=Merchant's Name']">Merchant Name</a></li>
(I'll send you the real code by PM)

Basically, you have this:
[server.url type='fullpage' query='merchant=Merchant's Name']

But you will need to remove the apostrophe like this:
[server.url type='fullpage' query='merchant=Merchants Name']

We are looking at addressing this issue in our code but for now, you'll just have to remove the apostrophe. I would probably just do this:
[server.url type='fullpage' query='merchant=Merchant']

Once you edit your view code, update your store and the error should go away.

Eric
  #11  
Old May 24th, 2011, 08:29 AM
ubdirect ubdirect is offline
 
Join Date: Mar 2011
Posts: 16
Default

Eric,
Since updating the plugin, my store was empty, although the plugin says there are all my products in there.

I removed all the products and cleared the store, to download again, but I get the same CURL error as above. It gets to update file 97 of 97 then the error appears.

Running Plugin V 3.2.3262
  #12  
Old May 24th, 2011, 09:50 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Quote:
Originally Posted by ubdirect View Post
Eric,
Since updating the plugin, my store was empty, although the plugin says there are all my products in there.

I removed all the products and cleared the store, to download again, but I get the same CURL error as above. It gets to update file 97 of 97 then the error appears.

Running Plugin V 3.2.3262
Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
 


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 11:22 AM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.