Datafeedr Support Forums  

Go Back   Datafeedr Support Forums > Current Version (V3) Forum > Questions
Home Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Important - The support forums are now in "read-only" mode as we transition to an alternative help desk solution. Feel free to contact us here with any of your questions or search the forums for an existing solution.
 
 
Thread Tools Search this Thread Display Modes
  #1  
Old April 7th, 2013, 09:36 PM
mjmeintjes mjmeintjes is offline
 
Join Date: Feb 2013
Posts: 3
Default Upgrading account

Store ID: 41151

Hi

I just tried to upgrade my account from 1 site to 5 sites.

I added the 5 site account, then canceled the 1 site account. Unfortunately, it seems that PayPal cancelled the 5 site account.

Please help me get this sorted out.
  #2  
Old April 7th, 2013, 09:44 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

Thanks for upgrading!

OK, here's the situation:

1. I've cancelled your 1-site plan subscription. You will not be billed again for that.

2. I've issued you a pro-rated refund for the remaining time left in your 1-site plan subscription.

3. Your 5-site plan is still active and will remain active until 05/07/2013. At that time, you will need to repurchase your 5-site plan subscription. Unfortunately PayPal doesn't allow us to reinstate a subscription once it's cancelled.

So you should be good to go with the 5-site plan until May 7th. You may need to log out of the Factory and then log back in in order for the upgrade changes to take effect (ie. are able to build 5 stores).

If you have any questions, please don't hesitate to ask.

Eric
  #3  
Old June 23rd, 2013, 12:20 AM
SkemPablo SkemPablo is offline
Junior Member
 
Join Date: May 2013
Location: UK
Posts: 6
Default

Hi Eric, Im looking to upgrade my account also. Do I need to cancel the current 1 plan and then buy the 5 plan?
  #4  
Old June 23rd, 2013, 06:32 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Quote:
Originally Posted by SkemPablo View Post
Hi Eric, Im looking to upgrade my account also. Do I need to cancel the current 1 plan and then buy the 5 plan?
Follow the instructions here: http://www.datafeedr.com/upgrade
  #5  
Old June 23rd, 2013, 06:35 AM
SkemPablo SkemPablo is offline
Junior Member
 
Join Date: May 2013
Location: UK
Posts: 6
Default

Hi stefan, thanks, this sounds like I will be paying for more than I need. Can I not simply just upgrade from 1 to 5 without having to buy another plan and then cancel the old? Also wont this mean I have paid more?
  #6  
Old June 23rd, 2013, 06:39 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Quote:
Originally Posted by SkemPablo View Post
Hi stefan, thanks, this sounds like I will be paying for more than I need. Can I not simply just upgrade from 1 to 5 without having to buy another plan and then cancel the old? Also wont this mean I have paid more?
That's not possible with PayPal.

That's why we'll send a pro-rated refund for the time left in your 1 site subscription.
  #7  
Old June 24th, 2013, 07:34 AM
SkemPablo SkemPablo is offline
Junior Member
 
Join Date: May 2013
Location: UK
Posts: 6
Default

Hi stefan, I have upgraded now thanks. I still had a few weeks left on the single domain package also and will cancel that now.
  #8  
Old June 24th, 2013, 07:36 AM
SkemPablo SkemPablo is offline
Junior Member
 
Join Date: May 2013
Location: UK
Posts: 6
Default

It looks like I only had a few days left anyway sorry I thought it was longer
  #9  
Old June 24th, 2013, 07:44 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Quote:
Originally Posted by SkemPablo View Post
Hi stefan, I have upgraded now thanks. I still had a few weeks left on the single domain package also and will cancel that now.
Quote:
Originally Posted by SkemPablo View Post
It looks like I only had a few days left anyway sorry I thought it was longer
Thanks for upgrading. We've sent a partial refund.
 


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
upgrading Plugins viantea Questions 1 April 9th, 2012 08:23 AM
Upgrading to V3 Backup & What Else to Do? thenarrowshoe Upgrading from V1 to V3 4 February 9th, 2011 12:44 PM


All times are GMT -5. The time now is 04:56 PM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.