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  #1  
Old March 6th, 2011, 12:12 PM
woodydhv woodydhv is offline
 
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Default For Plugin Version 1.x Not Downloading

Store EventPremiumTickets
shop ID =10651
Using Version 3 Factory and Version 1 plugin

Using path The Factory > Your Store > Store Menu > Download Store > For Plugin Version 1.x, I can not get a download. The factory status is "loading" even after 2 hours and on two different days.

I have used this path successfully in February but in March I can not get a download.

Dave
dvenaleck@gmail.com
  #2  
Old March 6th, 2011, 12:57 PM
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Eric Eric is offline
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Hi Dave

That's strange. I just logged into the Factory under your account and successfully downloaded the file. It took about 5 minutes to create the file but just a few seconds to download.

Can you try logging into the Factory using a different browser?

Eric
  #3  
Old March 8th, 2011, 10:38 PM
woodydhv woodydhv is offline
 
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After retesting both Fire Fox and Internet Explorer, I still can not download. I have event removed all cookies and temp internet files and no result.

I have down loaded the store successfully three times from the version 3 factory. Last week after getting out of the hospital I found the download no longer worked.

Could you please suggest more steps to solving this.
  #4  
Old March 9th, 2011, 09:27 AM
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OK, thanks for checking. We'll have a deeper look on our end and try to see what's going on. I will update this thread when we know something more.
  #5  
Old March 9th, 2011, 10:32 AM
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Hi Dave

Could you try one more time? We have restarted the server which might help.

Also, have you installed any virus or malware programs recently that may be preventing the download?

Eric
  #6  
Old March 9th, 2011, 01:03 PM
woodydhv woodydhv is offline
 
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No new install. I use Norton Antivirus and that has not been a problem.

Good idea. I shut down Norton and the download happened.

Thanks
  #7  
Old April 28th, 2011, 06:04 PM
woodydhv woodydhv is offline
 
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Eric,

Again this month I can not download the store. Last month you restarted the server and I shut off Norton Anti-virus and the down load worked.

Today, I shut down my firewall and Norton, then rebooted but no success.

Can you help me get my store download?

See previous posts in this thread for store details.

Thanks
Dave
  #8  
Old April 28th, 2011, 07:06 PM
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Eric Eric is offline
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Hi

Can you try again? I just logged into your account and successfully downloaded your store (using FireFox). It took about 5 minutes because of the size of your store but it came down without a problem.

Eric
  #9  
Old April 28th, 2011, 07:20 PM
woodydhv woodydhv is offline
 
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Eric, Thanks for the feedback.

I'm trying it again with Norton Antivirus disabled. There is one thing of interest that I have not mentioned. The drop-down menu hangs open after selecting the download. All other applications would have closed the menu after a selection. Don't know how important that is.
  #10  
Old April 28th, 2011, 07:31 PM
woodydhv woodydhv is offline
 
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The second download did not work. The Fire Fox status bar message is "Waiting for factory3.datafeedr.com..."
  #11  
Old April 28th, 2011, 07:32 PM
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Hi

That is the message you will receive while the file is created. Once the file is created (after 5-10 minutes), then the browser will prompt you to save the file.

Eric
  #12  
Old April 28th, 2011, 07:39 PM
woodydhv woodydhv is offline
 
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The Fire Fox window will not change for over 2 hours. I tested this earlier today. The window tab indicates loading... and never changes.
  #13  
Old April 28th, 2011, 07:44 PM
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OK, we'll check the server on our end and get back to you ASAP.
  #14  
Old April 29th, 2011, 10:52 AM
woodydhv woodydhv is offline
 
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Eric,

Download using Fire Fox still not working. Got any more help?
  #15  
Old April 29th, 2011, 11:04 AM
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Hi

I've PM'd you a link to a file you can download.

We've had no problems downloading the file from multiple computers here.

We're still looking into this, though.

Eric
  #16  
Old April 30th, 2011, 09:58 AM
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We found a bug and fixed it. Your downloads should work now.
  #17  
Old April 30th, 2011, 11:45 AM
woodydhv woodydhv is offline
 
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Default Version 1.x not downloading

Thanks for staying with me on this Eric,

Just tried the download again and it still does not work. The Fire Fox status message is waiting on Datafeedr.com

Please keep in mind that it did work once after several tries in the first of March.

In both cases I've disabled Norton Antivirus.
 


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