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  #1  
Old January 19th, 2015, 04:17 AM
AnyaBryceMarketing AnyaBryceMarketing is offline
 
Join Date: Oct 2014
Posts: 6
Default Can't get store products to update

Store ID: 46771
Website URL: http://www.everysaleonline.com
URL to page in question: N/A

Hi,

I can't get my store to update, I have tried all of the suggestions and have searched the forum for answers but it won't update. Every time I try to update I just get errors, no particular error, it changed each time.

Can you help me?

Thanks in advance,
Martin.
  #2  
Old January 19th, 2015, 09:19 AM
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Eric Eric is offline
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Posts: 16,902
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Hi Martin

Can you please post the errors you are receiving? That will help us determine what's going on.

Thanks,
Eric
  #3  
Old January 19th, 2015, 09:34 AM
AnyaBryceMarketing AnyaBryceMarketing is offline
 
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Posts: 6
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err_upload_error, store updating please try later, nonce error, sometimes it just gets stuck and stays there. I have tried leaving overnight as the store is close to 100,000 products but it never moves on.
  #4  
Old January 19th, 2015, 09:41 AM
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Eric Eric is offline
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Hi

A nonce error is an indication that you are being logged out during the update process.

Try this:

1. Log out of your WordPress admin area

2. Log in here: http://www.everysaleonline.com/wp-login.php

3. On the log in page, check the "Remember Me" checkbox.

4. Go here: WordPress Admin Area > Tools > Datafeedr

5. Click the [Update Products and Settings] button.

See if that changes anything.

Eric
  #5  
Old January 22nd, 2015, 03:40 AM
AnyaBryceMarketing AnyaBryceMarketing is offline
 
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Posts: 6
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Hi,

I have tried this but now I'm getting this error... Packets were set at 500


‹ err_update_factory_error up err_update_mysql_error ›
  #6  
Old January 22nd, 2015, 09:06 AM
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Eric Eric is offline
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Hi

There are 2 errors listed there.... Which error were you receiving?

Thanks,
Eric
  #7  
Old January 27th, 2015, 06:30 AM
AnyaBryceMarketing AnyaBryceMarketing is offline
 
Join Date: Oct 2014
Posts: 6
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Hi Eric,

Apologies for the delay in getting back to you, I was away without wifi.

The errors change each time but I've not been able to get it to update for weeks now and really need to push forward with this project.

I have tried to update again this morning and it seemed to be moving but had now been stuck on packet 17 of 32 for over 2 hours.

thanks
Martin.
  #8  
Old January 27th, 2015, 09:31 AM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #9  
Old January 29th, 2015, 02:57 PM
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Eric Eric is offline
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Posts: 16,902
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Hi

We've tried for hours, but couldn't get the update to work. MySQL continues to go away.

Once the connection is lost with MySQL, MySQL ignores any further reconnection attempts.

We think this might have to do with persistent connections (mysql.allow_persistent) being set to ON on your server.

Can you ask your web host to turn off mysql.allow_persistent?

In the meantime, the "Import File on Server" seems to work reliably. This is done by:

1. Going here: WordPress Admin Area > Tools > Datafeedr > Updates > Import File on Server

2. Click the [Download] button.

3. After the download is complete, click the [Read] button.

It may take a while but this method is working.

Eric
  #10  
Old February 5th, 2015, 09:36 AM
AnyaBryceMarketing AnyaBryceMarketing is offline
 
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Posts: 6
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I would like to close my account and receive a full refund for the four payments I have already made. I can't use the service and have been waiting for weeks for resolution of the problems.

Enough's enough.
  #11  
Old February 5th, 2015, 10:36 AM
stefan stefan is offline
 
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Posts: 5,901
Default

We have cancelled the recurring billing and refunded your last month's payment.
 


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