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  #1  
Old June 27th, 2012, 03:07 PM
mderooij mderooij is offline
 
Join Date: Jun 2012
Posts: 17
Unhappy Connection problem Datafeedr vs. Wordpress

Yesterday I installed my wordpress website with Shopperpress theme and the Datafeedr plugin (newest version).

I created a shop in my Datafeedr accound and added some products. Importing the products went well and these products are still in my shop (http://www.hardloopkledingoutlet.nl).

Today I wanted to add more categories and more products to my shop and added these products in my Datafeedr account. Now I want to update my wordpress website and the plugin doesn't connect with Datafeedr to import the new products.

I also have this problem by deactivating the Shopperpress theme. I get the message

HTTP error [More Info]
[Technical details...]


Technical details:

app/update:103 BEGIN: status=
unlink /tmp/dfr_1d5d5e27cbcfd5ae370cae4c6471b41b
app/http:70 download: using curl (http://factory3.datafeedr.com/feeder...ae4c6471b41b.1)
unlink /tmp/dfr_1d5d5e27cbcfd5ae370cae4c6471b41b.1
ERROR:err_mysql(2006(MySQL server has gone away)ELETE FROM wp_dfr_xopt WHERE skey='update_lock')
ERROR:err_mysql(2006(MySQL server has gone away):REPLACE INTO wp_dfr_xopt(skey, sval) VALUES('update_end_time','1340827361'))
ERROR:err_mysql(2006(MySQL server has gone away)ELETE FROM wp_dfr_xopt WHERE skey='update_proc')
app/update:156 UPDATE FAILED
ERROR:err_http_curl_error(couldn't connect to host(7)) line=153


anyone who can help me out?
  #2  
Old June 27th, 2012, 03:28 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
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Hi

Welcome to the forums!

Can you go here: WordPress Admin Area > Tools > Datafeedr > Debug > Factory Host and replace whatever is in that field with the following value: 75.101.166.188

Save and then click the [Update Products and Settings] button again.

Eric
  #3  
Old June 27th, 2012, 03:59 PM
mderooij mderooij is offline
 
Join Date: Jun 2012
Posts: 17
Default

Thank you for your fast reply, but it doesn't solve the problem.


app/update:103 BEGIN: status=
unlink /tmp/dfr_b58d90d45c29ec88a48f3355d5a10fc0
app/http:70 download: using curl (http://75.101.166.188/feeder/remote_...3355d5a10fc0.1)
unlink /tmp/dfr_b58d90d45c29ec88a48f3355d5a10fc0.1
ERROR:err_mysql(2006(MySQL server has gone away)ELETE FROM wp_dfr_xopt WHERE skey='update_lock')
ERROR:err_mysql(2006(MySQL server has gone away):REPLACE INTO wp_dfr_xopt(skey, sval) VALUES('update_end_time','1340830648'))
ERROR:err_mysql(2006(MySQL server has gone away)ELETE FROM wp_dfr_xopt WHERE skey='update_proc')
app/update:156 UPDATE FAILED
ERROR:err_http_curl_error(couldn't connect to host(7)) line=153
  #4  
Old June 27th, 2012, 04:08 PM
Eric's Avatar
Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #5  
Old June 27th, 2012, 04:14 PM
mderooij mderooij is offline
 
Join Date: Jun 2012
Posts: 17
Default

I sent you the message
  #6  
Old June 27th, 2012, 04:19 PM
Eric's Avatar
Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Thanks! I will update this thread once we figure out what's going on.

Eric
  #7  
Old June 28th, 2012, 01:24 AM
mderooij mderooij is offline
 
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Posts: 17
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Hi Eric,

Did you find the problem already?
  #8  
Old June 28th, 2012, 07:12 AM
Eric's Avatar
Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi

Sorry for the delay.

We've seen this issue before - a server can connect to every site except "factory3.datafeedr.com".

Unfortunately, there's nothing we can do on our side.

Can you ask your web host why it's blocking the connection to factory3.datafeedr.com and 75.101.166.188 and to unblock them?

Here is the PHP code to reproduce the problem (prints "couldn't connect to host"):
PHP Code:
$url 'factory3.datafeedr.com';
$curl curl_init($url);
curl_exec($curl);
var_dump(curl_error($curl)); 
Please let me know what they say.

Additionally, your MySQL has a very small timeout value, therefore the plugin has a problem recording error info into the database. Can you ask your webhost to increase this?

Eric
  #9  
Old June 28th, 2012, 09:13 AM
mderooij mderooij is offline
 
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Posts: 17
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I contacted the webhost and it is working now! Thanks for your help Eric
  #10  
Old June 28th, 2012, 09:14 AM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Quote:
Originally Posted by mderooij View Post
I contacted the webhost and it is working now! Thanks for your help Eric
Great!
 


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