shop_update: FAIL: locked / err_au_locked

[Eric]

If upon updating your store you receive an error message like, shop_update: FAIL: locked: 1296941244-0, here are the steps to fix the issue.

1. Upgrade the Datafeedr plugin to the newest version.
2. Go to WordPress Admin Area > Tools > Datafeedr > Debug
3. Under the Store Update Log heading, click the [Reset] button
   
   
4. After the reset is complete, click the [Update Products and Settings] button and wait until the update is complete before clicking any other buttons or links.

[Rico888]

Hmm, I added some categories/sub categories and moved one of my main level categories to a sub category.. when i went to update in wordpress it gave me a 'nonce error'

I checked and ran the plugin update, the update worked and when I hit update settings and products it seems to work, but now my homepage errors out with this -

Fatal error: Class 'Yo' not found in /home/health/public_html/store/wp-content/plugins/datafeedr/datafeedr.php(1981) : eval()'d code on line 20

[Eric]

Try upgrading the plugin one more time.

[Kaetemar]

Dear Eric-

I did this again and the store is still missing (just like yesterday). There still seems to be something wrong, Can you please take a look at it again?

Thank you.


-Kaete

[Eric]

Hi Kaete,

For some reason, sometimes the update succeeds and sometimes it fails. We are going to take a deeper look at this issue. I will update you as soon as we figure out what is going on.

Eric

[Kaetemar]

Thank you, Eric.

Yes, everything Datafeedr just disappeared, including the widgets. Can I continue trying to work in the factory or should I wait until you give me the "alls-clear"?

Best,

Kaete

[Eric]

Hi

You can continue working in the Factory but don't try to update your site right now. We might be in there testing.

Eric

[Kaetemar]

Hi Eric-

I am completely baffled and frustrated.

After doing exactly as you said, I still could not get the store back uyp and running.

About a half hour after I last contacted you, it miraculously appeared (without me doing anything else)

It has since Failed again.

I again went through the entire change permissions, debug and resent thing and the store is once again, not working.


Please advise.

Thank you.

-Kaete

[Eric]

Hi Kaete

As I said in my last post, you can use the Factory but don't try to update your site right now. We haven't fix the problem yet. After the problem is fixed, then you will be able to update your store and things will be working again.

Eric

[digitalcow]

Eric, I was in the process of updating a couple of my stores and my host helpfully rebooted my server for me while trying to fix another problem. Now when I try and update the same stores I get told the following

Update process is already running
[Technical details...]
shop_update: FAIL: locked: 1298046748-0

I tried the steps in this thread but I'm still locked out.

thanks
Carl

[Eric]

What version of the plugin are you running on those sites?

[digitalcow]

the latest I assume, I downloaded it from your server about an hour ago. 3.02.3038

[Eric]

Can you please PM me the following information for the store which is failing:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

[deanmateo]

I am receiving the same error message: shop_update: FAIL: locked: 1296941244-0.
I tried everything that was suggested in this thread to resolve the problem, but I continue to get the same error message. Please advise. Thank you

[Eric]

Originally Posted by deanmateo

I am receiving the same error message: shop_update: FAIL: locked: 1296941244-0.
I tried everything that was suggested in this thread to resolve the problem, but I continue to get the same error message. Please advise. Thank you

Please PM me the following information:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

Eric

[Eric]

Originally Posted by deanmateo

I am receiving the same error message: shop_update: FAIL: locked: 1296941244-0.
I tried everything that was suggested in this thread to resolve the problem, but I continue to get the same error message. Please advise. Thank you

I just noticed something. On this page: The Factory > Your Store > Advanced Store Settings you have a CamelCaseSlug. You should make that completely lowercase (ie. camelcaseslug) and also make sure you only have 1 WP Page with that slug (camelcaseslug).

[Eric]

Seems 2 things were wrong:

1. The slug must be all lowercase with no spaces and either underscores or dashes separating words (depending on URL Settings)

2. The new page that was created was set to "Scheduled". After making it live the store appeared.

Eric

[ayorofrance]

I've ended up in this Store Lock thingy too...

Initially it must have happened during an automatic update operation, because I went to check something in my store and it was just gone!

I have tried this:
- Clicked Reset Store (Eric, by the way, you have a wrong screenshot above ;-)
- Clicked Update Products and Settings
- Waited - got an 500 internal server error
- Clicked Reset Store again
- Clicked Update Settings Only
- Got the Store Lock message again...
- Repeated last two operations again with the same result...

I've got the latest plugin: 3.02.3038

What to do?

I am a bit worried about an automatic update failing taking the store down... would it be possible to implement a time out notification to the site admin... so if something does go wrong you will be notified?

I will PM you login details to the site...

Thanks,

Anders

[Eric]

Originally Posted by ayorofrance

Clicked Reset Store (Eric, by the way, you have a wrong screenshot above ;-)

Fixed.

I tried to log into your site but it's behind a protected directory or something.

[ayorofrance]

Sorry... is the image correct?

If so I clicked the wrong reset button :-)