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  #1  
Old February 6th, 2013, 12:39 PM
elroy81 elroy81 is offline
 
Join Date: Oct 2012
Posts: 31
Default 'Download is empty'?

Store ID: 40556
Website URL: http://www.liveforfootballshirts.com/
URL to page in question:

Ive just tried to update Products and Settings and i get a 'Download is Empty' error message?

Any Ideas?

Many Thanks
Lee
  #2  
Old February 6th, 2013, 01:03 PM
Eric's Avatar
Eric Eric is offline
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Posts: 16,902
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Hi Lee,

That's a new one...

I just imported your store into my test site and it worked fine. Are you sure you've entered the correct Connection Key?

Eric
  #3  
Old February 6th, 2013, 01:30 PM
elroy81 elroy81 is offline
 
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Posts: 31
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Hi Eric thanks for the fast response.

Yeah ive never had a problem before. Ill check the connection key but its not something i normally edit or enter.

Ill have a quick check of the key just in case.
  #4  
Old February 6th, 2013, 01:35 PM
elroy81 elroy81 is offline
 
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Posts: 31
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Hi Eric Ive just checked the Connection Key that appears ok.

Here's the 'Technical Details.....'

app/update:103 BEGIN: status=
unlink /tmp/dfr_1e7a25f547eccbf502a4dd11567f0511
app/http:70 download: using curl (http://factory3.datafeedr.com/feeder...dd11567f0511.1)
app/http:103 download: done (43)
unlink /tmp/dfr_1e7a25f547eccbf502a4dd11567f0511.1
app/update:156 UPDATE FAILED
ERROR:err_read_empty() line=153
  #5  
Old February 6th, 2013, 01:39 PM
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Eric Eric is offline
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Hi,

Can you try disabling GZIP compression here WordPress Admin Area > Tools > Datafeedr > Debug and then try updating again?

Eric
  #6  
Old February 6th, 2013, 01:45 PM
elroy81 elroy81 is offline
 
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Hi Eric,

Ok tried that, still no luck.

Its weird.
  #7  
Old February 6th, 2013, 01:49 PM
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Eric Eric is offline
Datafeedr Team
 
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Posts: 16,902
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Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #8  
Old February 6th, 2013, 02:19 PM
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Eric Eric is offline
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Posts: 16,902
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Hi,

We're looking into this issue. I will update this thread when we discover what's going on.

Thanks,
Eric
  #9  
Old February 6th, 2013, 02:20 PM
elroy81 elroy81 is offline
 
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Ok great Cheers Eric.
  #10  
Old February 6th, 2013, 06:46 PM
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Eric Eric is offline
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Hi,

It's been fixed by following these instructions:
http://www.datafeedr.com/videos?vide...rc=yt#videotop

Eric
  #11  
Old February 7th, 2013, 05:43 AM
elroy81 elroy81 is offline
 
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Hi Eric,

Thats great! Thank you I really appretiate your help

Cheers
Lee
 


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