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  #1  
Old January 6th, 2012, 03:23 PM
axel axel is offline
 
Join Date: Aug 2011
Posts: 15
Default Update leaves store but no blog.

Eric & Stefan,
Hi, My situation is that after working with front page views, I updated my store and found that the 3-wide products filled the screen totally from left to right. I have no theme or site anything!
No header, footer, sidebars none, nada, nothing! Just Store name, Home link, category list, featured products.
Clicking on any of the products, I end up on the a screen with same product 1-wide Full-width repeated 3 times, beneath 3 side-by-side related products.
After researching the videos, docs, forums, etc. and working with the views & settings for a long frustrating time. I am no closer to solving this. Im sure its a simple fix.
Please help.
Alex Coulomb
  #2  
Old January 6th, 2012, 03:35 PM
Eric's Avatar
Eric Eric is offline
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Posts: 16,902
Default

Hi

I would love to help but you need to provide more information as per the forum posting rules.

Eric
  #3  
Old January 6th, 2012, 03:56 PM
axel axel is offline
 
Join Date: Aug 2011
Posts: 15
Default

Eric,
Within the top panel of Message it asks for 3 items. I clicked there and placed this data.
1. Provide key information

Please provide the following information with each new thread. Without it, we cannot begin to resolve your issue:
• Your Store's ID - Precious Collectible Figurines - DFR store - 34969
• Your website's URL - http://figurines.galleryneuf.com
• The URL to the specific page on your website in question –
http://figurines.galleryneuf.com/sto...7700000150657/
• Any error messages you received - None
I then proceeded to leave my problem in the lower panel. Please identify what other data is necessary. I will provide it immediately!!
Alex C.
  #4  
Old January 6th, 2012, 04:00 PM
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Eric Eric is offline
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Hi

Did you delete your "Store" page? If so, you should "Restore" it from the Trash.

Eric
  #5  
Old January 6th, 2012, 04:32 PM
axel axel is offline
 
Join Date: Aug 2011
Posts: 15
Default store is maybe deleted

Eric,
Had a Trojan/worm/virus. Not sure, but it was a nasty thing! I have performed everything conceivable and now life is mostly better.
Store has vanished. No trace of it. Short of building a new store, and the many steps involved, what other options do I have?
Still have total store complete in factory. Is the problem within Wordpress? Or am I not understanding the problem?
  #6  
Old January 6th, 2012, 04:44 PM
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Eric Eric is offline
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Posts: 16,902
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Hi

Just install the Datafeedr plugin, insert your connection key and click the [Update Products and Settings] button. That should fix it.

Eric
  #7  
Old January 6th, 2012, 05:25 PM
axel axel is offline
 
Join Date: Aug 2011
Posts: 15
Default

Eric,
Still a store without theme or widgets.
What do you suggest next?
  #8  
Old January 6th, 2012, 05:32 PM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi

You have checked "Disable WP theme usage" under the store's Advanced Store Settings. That should be unchecked. After you save that, then click [Update Products and Settings].

Eric
  #9  
Old January 6th, 2012, 05:39 PM
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Eric Eric is offline
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Hi

I also think your site still has a LOT of issues. Many of your blog posts have URLs like this:

http://figurines.galleryneuf.com/Domain.com/pcf-archives/kidkraft-pound-roll-bench/

Why is Domain.com in your URL? That is definitely going to cause issues and it's not good for SEO.

Plus, it also goes to a 404 page so whatever is causing this issue is probably causing the problems for your store.

I would seriously consider starting over on this site if you don't have much traffic or content. Otherwise, you may be "cleaning up" for a few weeks.

Eric
  #10  
Old January 6th, 2012, 05:42 PM
axel axel is offline
 
Join Date: Aug 2011
Posts: 15
Default

Results in this.

Store data cannot be read (bad_header_version)

[Technical details...]

app/update:90 BEGIN: status=read
unlink /tmp/_dfrtmp_e573bab6350b656ef814b4ac1c7c5bc0
app/reader:68 header: expect: 3.4 found: %2F%2ADATAFEEDR%3A3.3%2A%2F%0A
app/update:139 UPDATE FAILED
ERROR: err_read bad_header_version(122)
  #11  
Old January 6th, 2012, 05:56 PM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
Default

Hi

I think this error (and the rest of your issues) are related to the hack or virus you had (see previous post).

Because you essentially have 2 domain names in your URLs, this is going to cause big problems. I don't know why you are having 2 domain names appear in your URLs but I would double check your WP Permalink settings to make sure those are configured properly.

If you want I can take a look. Just PM me the following info:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

Eric
 


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