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  #1  
Old May 19th, 2014, 06:20 PM
kawie kawie is offline
 
Join Date: Feb 2014
Posts: 60
Default error message - unable to update store

Store ID: 1bfaz5suc0den4jv
Website URL: http://www.botas.net
URL to page in question: http://www.botas.net/cutouts/


Hi,

I'm unable to update my store, I always get the following error message:

app/update:103 BEGIN: status=
unlink /tmp/dfr_15e887af008ad6543f2fa70455164d7f
app/http:79 download: using curl (http://factory3.datafeedr.com/feeder...a70455164d7f.1)
unlink /tmp/dfr_15e887af008ad6543f2fa70455164d7f.1
app/update:156 UPDATE FAILED
ERROR:err_http_curl_error(couldn't connect to host(7)) line=152

Can you help me fix it so I can update the store?

Thanks,

Kathrin
  #2  
Old May 19th, 2014, 06:21 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

Try this: http://www.datafeedr.com/docs/item/218

Eric
  #3  
Old May 20th, 2014, 08:04 AM
kawie kawie is offline
 
Join Date: Feb 2014
Posts: 60
Default store products not updating

Store ID: 1bfaz5suc0den4jv
Website URL: http://www.botas.net/
URL to page in question: http://www.botas.net/?p=344&preview=true


Hi Eric,

thank you for your help. I replaced the "factory3.datafeedr.com" on Factory host and it is still not working. Now I get the following error message after clicking Update Products and Settings:

ERROR:err_upload_error(error=4)
ERROR:err_upload_error()

I don't understand why this is happening, until yesterday everything was working perfectly.

Thank you for your support,
Kathrin
  #4  
Old May 20th, 2014, 08:18 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
 


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