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  #1  
Old October 21st, 2013, 11:49 AM
adi339 adi339 is offline
 
Join Date: Oct 2009
Posts: 96
Angry products disappeared

This only ever happens on this specific website. All my sites are still using plugin Version 1

I did an update using 'merge' and all my products disappeared.
I have tried doing it again with overwrite and it did not help (never does).
Seems you guys always need to help me with this one. It's never happened on any of my other sites!

Thanks
  #2  
Old October 21st, 2013, 11:53 AM
adi339 adi339 is offline
 
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Posts: 96
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oops - website = http://www.buy-star-trek-costumes.com
I do not know my store id - not sure where to find it
entire site - not just one page
  #3  
Old October 21st, 2013, 12:30 PM
adi339 adi339 is offline
 
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(was going to mover to version 1 forum, but I see I no longer can)

Last edited by adi339 : October 21st, 2013 at 12:32 PM. Reason: (delete)
  #4  
Old October 21st, 2013, 12:48 PM
adi339 adi339 is offline
 
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PS - lots of different merchants. In the factory, I show plenty of products
(also, I updated 3 other websites [today] before this with a download and they all worked fine)
  #5  
Old October 21st, 2013, 12:53 PM
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Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
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Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #6  
Old October 22nd, 2013, 07:14 PM
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Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
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Hi,

The issue was your "wp_dfr_products" table in your database was crashed. I was getting this message about that table:

Quote:
#145 - Table './XXXXX_XXXXXX/wp_dfr_products' is marked as crashed and should be repaired
I logged into your database via the phpMyAdmin app and could see the "wp_dfr_products" table marked as "in use".

I selected the table and from the action drop down menu, chose "Repair table". This fixed the issue and the update ran fine afterwards.

Here's a screenshot of what I did with any private info redacted:



Eric
  #7  
Old October 23rd, 2013, 10:30 AM
adi339 adi339 is offline
 
Join Date: Oct 2009
Posts: 96
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Ok eric - cool.
I will try it myself on my other sites.

thank you so much (weird, huh?)
 


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