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  #1  
Old October 31st, 2012, 05:27 PM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Default link to product is broken

shop=38405
URL: difster.com
http://difster.com/gifts/gift-ideas/...3802114365821/

Hi,

When you click on the buy button of this product you get the following message:

http://eu.alexandalexa.com/baby/choc...57oJtk.IkPeoIQ


Although the product is in stock.


Could you please have a look?

Thanks,
Tim
  #2  
Old October 31st, 2012, 09:11 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Looks like there's some redirect problem with some of the AlexandAlexa product links.

I've sent affiliate manager a message asking to look into this.
  #3  
Old November 2nd, 2012, 09:07 AM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Default

Hi Stefan!

Have you got any news on this yet?
  #4  
Old November 2nd, 2012, 03:14 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Just received this...

On Fri, Nov 2, 2012 at 8:32 PM, Elisabeth Ling wrote:

Hi Stefan,

Thanks for flagging this to me. I am aware of the issue and we are working on it. I apologize for this.

We switched to a new website on Wednesday and the data feed was not processed since then. I except the new feed to be ready tomorrow Saturday at 1.30am.

Thank you, Elisabeth
  #5  
Old November 5th, 2012, 07:32 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Got a message from AlexandAlexa that the new feed failed. They are working with the dev team to get the feed to work asap.
  #6  
Old November 6th, 2012, 02:21 AM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Default

Thanks Stefan!
  #7  
Old November 9th, 2012, 06:40 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

It looks like this has been fixed.

If you still experience problems don't hesitate to let me know.
  #8  
Old November 11th, 2012, 07:48 AM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Default

Hi Stefan,

All our products of Alex and Alexa seem to have disappeared from our shop now!

The only left is this one: http://difster.com/shops/alexandalexa-com/. And when you click on the more info/buy button it links you through to a different product..

What happened?
  #9  
Old November 11th, 2012, 09:02 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

The old Alex and Alexa feed contained over 16000 products. Currently the latest feed only contains 6000 products.

It looks like a lot of products you added to your store are currently not in the datafeed.

I'll ask if they plan to add more products in the next few days/weeks and update thread when I know more.

Last edited by stefan : November 12th, 2012 at 06:31 AM.
  #10  
Old November 11th, 2012, 09:02 AM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

As a side note...

Regarding adding products to a category you may have missed our "search subscription" functionality.

You don't have to add products one by one to your categories.

It's by the way not the recommended way to build your store.

It's recommended to create search subscriptions in order to efficiently manage the products in your store

See http://www.datafeedr.com/docs/item/153

Watch these videos regarding search subscriptions:

http://www.datafeedr.com/videos?vide...rc=yt#videotop

http://www.datafeedr.com/videos?vide...rc=yt#videotop

http://www.datafeedr.com/videos?vide...rc=yt#videotop
  #11  
Old November 11th, 2012, 12:34 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

Regarding the only product you're referring to (Gray knit pom-pom scarf) the link redirects fine as the product on merchant's site is indeed the Gray knit pom-pom scarf.

Your site seems to display another image as the one listed in the Factory. Looks like a cache issue. Can you clear your cache?
  #12  
Old November 12th, 2012, 04:09 AM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Default

Hi Stefan,

I already deleted the product..

I do know about your search subscribtion, but our store is based on handpicked products.

If you could let me know if Alex and Alexa are planning on adding more products to their feed, that would be great.

Thanks!
  #13  
Old November 12th, 2012, 05:38 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

This is the answer I got back...

Actually the new feed is correct and includes the right number of active products in stock. The old feed included all old products even if out of stock.
  #14  
Old November 15th, 2012, 11:06 AM
tloenders tloenders is offline
 
Join Date: Jun 2012
Posts: 52
Smile

Hey Stefan,

We can indeed find the old products again, but we still have an issue when looking up products. I guess something is wrong with the indexing of the alexandalexa products, because when we look up products on keywords which are in the title, they do not appear.

An example:

When we look for "cowboy" with the merchant alexandalexa specified we can't find this cowboy-jack-chocolate-leather-cowboy-boots -> but when we search for "chocolate leather" it pops up, so some keywords work, others don't.

For http://eu.alexandalexa.com/cowboy-ja...r-cowboy-boots

Could you please take a look at that?

Thank you very much.

Tim
  #15  
Old November 15th, 2012, 03:01 PM
stefan stefan is offline
 
Join Date: Feb 2008
Posts: 5,901
Default

When I search with product name = cowboy and merchant alexandalexa selected I'm getting 11 results with the product you mentioned included.

I'm getting the same result when I use keyword = cowboy and merchant alexandalexa selected.

Can you logout and clear your browser cache completely or can you try another browser and see if that generates the same results for you?
 


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