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  #1  
Old October 11th, 2012, 04:10 AM
macfink macfink is offline
 
Join Date: Feb 2011
Posts: 685
Default problem updating

Hi Guys,

I have this error when i update the store

This is to inform you that the automatic update on your website (www.rideonsurfshop.co.uk) has failed. Please see the error message(s) below:

ERROR:
-Downloaded file not readable (more info: http://www.datafeedr.com/go/err_read_unreadable)

Technical details:
plugin/plugin:152 view=(product)
app/tracker:61 track: no referrer
app/update:103 BEGIN: status=read
app/update:156 UPDATE FAILED
ERROR:err_read_unreadable() line=153

URL: /index.php
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ID 30949
Website:
http://www.freakfish.co.uk/
  #2  
Old October 11th, 2012, 08:06 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

Did you already perform the steps outlined here: http://www.datafeedr.com/go/err_read_unreadable ?

Eric
  #3  
Old October 11th, 2012, 10:08 AM
macfink macfink is offline
 
Join Date: Feb 2011
Posts: 685
Default

yes its still throwing up that error
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Website:
http://www.freakfish.co.uk/
  #4  
Old October 11th, 2012, 10:10 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
 


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