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  #1  
Old May 21st, 2012, 04:12 AM
musac musac is offline
 
Join Date: May 2012
Posts: 4
Default Update Process fails

Store ID: 14vgzxa2t4qwui8v
Website URL: http://www.laarzenuitverkoop.com
URL to page in question: http://www.laarzenuitverkoop.com

First i thought permissions on my webserver are causing this issue but i have given 777 to the datafeedr folder.

When i click Update Settings it just doesn't finish it, after a while this is displayed:

app/update:155 UPDATE FAILED
ERROR:err_update_blocked(status=download lock=26962-aeb1e5acd14f4d04e0a9e5f429a0ab48 since=1201) line=149

Please help me with this problem because i can't find anything related on this forum.

Kind Regards,

Moes
  #2  
Old May 21st, 2012, 07:29 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Please try these steps: http://www.datafeedr.com/docs/item/251

Eric
  #3  
Old May 21st, 2012, 12:53 PM
musac musac is offline
 
Join Date: May 2012
Posts: 4
Default

Hi Eric, thank you, i did this but unfortunately it didn't help.

I even created a new tmp dir but also that didn't help. What could cause this?
  #4  
Old May 21st, 2012, 02:48 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
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Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #5  
Old May 22nd, 2012, 08:13 AM
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Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

We've seen this twice before - a server can connect to every site except "factory3.datafeedr.com" and "75.101.166.188". I think there's nothing we can do on our side. Can you contact your host about this problem.
PHP code to reproduce the problem (prints "couldn't connect to host"):
PHP Code:
$url 'factory3.datafeedr.com';
$curl curl_init($url);
curl_exec($curl);
var_dump(curl_error($curl)); 
Can you ask your web host why it is blocking the connection to factory3.datafeedr.com and 75.101.166.188?

Eric
  #6  
Old May 22nd, 2012, 01:20 PM
musac musac is offline
 
Join Date: May 2012
Posts: 4
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I have emailed my host about it and waiting for them answer. when i get an email i will inform you also about it.
  #7  
Old May 22nd, 2012, 01:30 PM
Eric's Avatar
Eric Eric is offline
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Join Date: Feb 2008
Posts: 16,902
Default

Thanks!
  #8  
Old May 23rd, 2012, 03:33 AM
musac musac is offline
 
Join Date: May 2012
Posts: 4
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Hi Eric, I just got an email from my host. They have unblocked it and it works now!

Thank you for your good support! i know i will still have some questions but will try to use the vidoes etc.

Kind Regards,

Musa Cakar
 


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