Update Fail: ERROR: curl_error

[Eric]

We've had a few members getting curl_errors after upgrading to version 3.2. We are still trying to work out what exactly the issue is but it seems to be related to DNS settings. All users with this problem seem to be using HostGator.

Anyway, if you are having this issue, we've put in place a temporary solution.

1. Upgrade the Datafeedr plugin to version 3.2.3264 (or greater).
2. Go here: WordPress Admin Area > Tools > Datafeedr > Debug.
3. Scroll to the bottom of the page.
4. Under "Factory host", replace "factory3.datafeedr.com" with "75.101.166.188" (without the double quotes) then click [Save].
5. Then click the [Update Products and Settings] button.

Now your store should successfully update.

If you still receive this error after following these steps, please post in this thread with your error message and web host name.

Eric

[trishmullen]

I too am with HostGator and received the curl_error message. I checked DNS, CPanel details etc and everything seems to be in order.

At Step 4, I couldn't see "Factory host", replace "factory3.datafeedr.com" with "75.101.166.188" (without the double quotes) then click [Save]. I didn't have this option at the bottom of the page.

I left out Step 4 and just followed Step 5 and miraculously it worked. It just seemed to need deactivating and reactivating of the plug-in to get things going.

Thanks
Trish

[milknhoney]

It is starting to look like this is a problem with AT&T Uverse and not hostgator. I was holding hostgator's feet to the flame so to speak and this is the final email that I received:

Looking over your network trace it looks like a transit point between AT&T and The Planet Datacenter is experiencing latency issues.

I ran a MTR back to you from the server:

[root@gator789 ~]# mtr -c 100 --report 99.66.52.49
gator789.hostgator.com Snt: 100 Loss% Last Avg Best Wrst StDev
41.0.78ae.static.theplanet.com 0.0% 3.0 4.3 0.3 79.5 9.5
po212.dsr01.dllstx2.networklayer.com 0.0% 0.4 24.9 0.3 202.3 51.4
te2-1.dsr01.dllstx3.networklayer.com 0.0% 3.0 4.3 0.6 186.8 19.2
e4-2.ibr03.dllstx3.networklayer.com 0.0% 2.2 3.4 0.4 16.6 4.2
xe-0-5-0-4.r07.dllstx09.us.bb.gin.ntt.net 0.0% 3.4 1.8 0.6 10.0 2.3
ae-1.r08.dllstx09.us.bb.gin.ntt.net 0.0% 4.7 2.0 0.6 16.1 3.0
ex1-tg7-0-0.eqdltx.sbcglobal.net 0.0% 10.0 8.4 0.6 77.4 18.4
12.123.150.50 0.0% 40.0 37.2 36.0 45.8 1.9
??? 100.0 0.0 0.0 0.0 0.0 0.0
75.26.64.13 90.0% 52.8 42.0 36.6 52.8 5.6
75.26.64.25 99.0% 47.1 47.1 47.1 47.1 0.0
??? 100.0 0.0 0.0 0.0 0.0 0.0


As you can see there is major packet loss on the AT&T side of the network. I suggest you contact your ISP and forward them this data. I hope this is temporary for you and I wish there is more that I could do, but unfortunately this is intermittent and outside of our network.

I contacted AT&T as well as the planet datacenter. AT&T does not want to admit that there is a problem with their network. I'm not giving up but I think I have taken this as far as it can go based on my extremely limited knowledge of these things. I hope it works itself out soon. Just wanted to let you guys know that the people that are having problems with hostgator may also have AT&T Uverse as their ISP and that is the real issue here.

Hope this helps and I hope these issues get worked out soon,

Dave

[Eric]

Hi Dave

Thanks for sharing this valuable information! We really appreciate it.

Eric

[TheBayLady]

Just wanted to let you know that I had trouble with the latest update, and so checked the debug file, and found that the store had defaulted back to the factory3 settings. Weird. I just reinserted the 75.101.166.188 and it is updating just fine again.

Also, I don't think I use AT&T Uverse, I am on Comcast. Could be the same - I don't know.

Love you guys though. You are definitely on the ball!

Roxie

[fashion]

HI.

This is working for me, with powerhosting.dk

Thank you

[trishmullen]

Originally Posted by Eric

We've had a few members getting curl_errors after upgrading to version 3.2. We are still trying to work out what exactly the issue is but it seems to be related to DNS settings. All users with this problem seem to be using HostGator.

Anyway, if you are having this issue, we've put in place a temporary solution.

1. Upgrade the Datafeedr plugin to version 3.2.3264 (or greater).
2. Go here: WordPress Admin Area > Tools > Datafeedr > Debug.
3. Scroll to the bottom of the page.
4. Under "Factory host", replace "factory3.datafeedr.com" with "75.101.166.188" (without the double quotes) then click [Save].
5. Then click the [Update Products and Settings] button.

Now your store should successfully update.

If you still receive this error after following these steps, please post in this thread with your error message and web host name.

Eric

This worked for me after I received a similar email to others here in the forum and I am with HostGator. I changed the settings in debug to 75.101.166.188 and it updated no problem.

Do I leave this setting or change it back? If I leave it does that mean that from now on the automatic updates will work or will I need to keep updating manually please?

Thanks
Trish

[Eric]

Hi

Originally Posted by trishmullen

Do I leave this setting or change it back? If I leave it does that mean that from now on the automatic updates will work or will I need to keep updating manually please?

You can just leave it as is. Your automatic updates will work just fine.

Eric

[trishmullen]

Thank you Eric, so that part now I can 'set and forget'

Trish

[thenarrowshoe]

Eric,

I'm getting this also and I'm with hostgator as well:

ERROR: - Cannot download store data (curl_error),
Technical details:
drip: auto_check returned 2
ERROR: drip: failed: no products ()

What exactly does this mean?

Thanks!

[Eric]

Hi

It's a DNS issue that members are having while using HostGator hosting. We're still not sure exactly what the problem is but applying the steps in the first post of this thread has worked for everyone. Also, make sure your plugin is up to date and if it's not, update the Datafeedr plugin and then run a full update by clicking the [Update Products and Settings] button.

Eric

[sloughmiller]

Hello Everyone,

If you are a Hostgator customer, CURL is disabled by default! Give them a ring to enable it for you. You must enable for each domain on which you are working with Datafeedr.

Good luck!
Sandra

[sloughmiller]

Hello Milknhoney,

I too am having issues with a node on an ISP network dropping packets (Cox Communications). What I did was call Technical Support, and request to speak to the supervisor. I was armed with a trace on the network that pointed directly to the faulty node in their network. What I did was call Hostgator, and opened a trouble ticket. They made sure my site was not experiencing any server load problems, by performing all kinds of tests. There were none so they then recommended I run a report using PingPlotter, and send them the report; they in turn provided me with the link describing the node, which was shown in the report as dropping the packets- I pleaded with the supervisor at Cox to please take a look at the link I had, where on this network-tools.com/.. it supplied the NetRange, CIDR, OriginAS, NetName, NetHandle, Parent, OrgName, and so forth. At that point, the supervisor was convinced and requested that link of mine, and promised to escalate the issue to data engineering. Additionally, the modem did not meet their requirements (tested) with regard to speed so they will be out tomorrow to test and possibly replace it.

I hope this issue is over with soon; I know what you mean. It's enough to drive you crazy.

Also, if you choose to follow the same approach I did, make sure you get the supervisor's name (first and last), and his/her phone number for a follow up!!! Tell him or her you are a Web Developer and you have a deadline to meet; that a good connection is CRITICAL!!! You want to hold them to their quality of service agreement with you!!

Good luck!
Sandra

[teeshirtdrama]

I am getting the same error. I use Rochen not Host Gator. I tried doing the debug thing but I still seem to be getting those error emails. Any other fixes?

[Eric]

Originally Posted by teeshirtdrama

I am getting the same error. I use Rochen not Host Gator. I tried doing the debug thing but I still seem to be getting those error emails. Any other fixes?

Please post your full error.

[teeshirtdrama]

1. his is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Store data cannot be read,
Technical details:
DRIP: 1313546817 1313540038 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:1:89:33260)
bgupdate: send (wait:2:89:33260)
download: using curl (http://75.101.166.188/feeder/remote_...ebb69bdb1d013b)
download: done (79)
ERROR: bad_download (bad_header) error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3708
bgupdate: memory: 0 time: 0.081
bgupdate: FAILED
auto_update: err_read:bad_download

2. This is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Cannot download store data (curl_error),
Technical details:
DRIP: 1313546817 1313540964 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:38:89:33265)
bgupdate: send (wait:39:89:33265)
download: using curl (http://75.101.166.188/feeder/remote_...769b09deb0420e)
ERROR: curl_error (couldn't connect to host(7)) error:871,call.updater.download_shop_update_chunk: 760,bgupdate:0,call_user_func_array:864,call..bgup date:3708
bgupdate: memory: 0 time: 188.973
bgupdate: FAILED
bgupdate: FAIL: download error
auto_update: err_download:curl_error

[Eric]

Hi

Please try these steps: http://www.datafeedr.com/forums/show...oad+bad_header

Eric

[teeshirtdrama]

Hi.
I tried that and did an update and it worked but the next time the store did an auto update i got this



This is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Store data cannot be read (mysql),
Technical details:
DRIP: 1313662808 1313668852 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:7:86:33912)
bgupdate: send (wait:8:86:33912)
download: using curl (http://75.101.166.188/feeder/remote_...0dbe7a5382e44d)
download: done (90112)
ERROR: mysql: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''http://feeds2.yourstorewizards.com/2225/images/100x500/nctvs' at line 3(1064) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu] () error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3708
bgupdate: memory: 0 time: 0.391
bgupdate: FAILED
auto_update: err_read:mysql: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''http://feeds2.yourstorewizards.com/2225/images/100x500/nctvs' at line 3(1064) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu]

[Eric]

We're looking into this.

[Eric]

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric