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  #1  
Old July 30th, 2013, 11:26 PM
viewridge viewridge is offline
 
Join Date: Apr 2013
Posts: 30
Default Automatice Update Failed - reducing packet size

Store ID: 41532
Website URL: golfgeargalore.com
URL to page in question: N/A - please see problem description below

I received e-mail with following description indicating that automatic update couldn't be completed. I have looked in your documentation/support and it discusses reducing packet sizes to 500. I completed this and few days later I receive following e-mail. I then reduced packet size to 350. A few days later I still receive following message.

I also have created the temp directory as discussed your video.

Also, for what it's worth, I updated the plugin a few weeks ago.

Can you please help,

E-mail message..............................

This is to inform you that the automatic update on your website (golfgeargalore.com) has failed. Please see the error message(s) below:

ERROR:
-Update blocked by another process (more info: http://www.datafeedr.com/go/err_update_blocked)

Technical details:
plugin/plugin:152 view=()
app/tracker:88 added referer=(http://nalberan.com/) id=(278)
app/response:6 out: error=(no_view)
unlink /home/content/81/8864681/html/golf/wp-content/uploads/store/tmp/dfr_dc14d6285374265fad00f0a7c3582003
unlink /home/content/81/8864681/html/golf/wp-content/uploads/store/tmp/dfr_dc14d6285374265fad00f0a7c3582003.1
unlink /home/content/81/8864681/html/golf/wp-content/uploads/store/tmp/dfr_dc14d6285374265fad00f0a7c3582003.ungz
app/update:156 UPDATE FAILED
ERROR:err_update_blocked(status=read lock=7288-fe229d4c88220d12f35cb04ea0462885 since=1347) line=152

URL: /index.php

Thank you
  #2  
Old July 31st, 2013, 07:43 AM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

Can you do this:

1. Go here: WordPress Admin Area > Tools > Datafeedr > Debug > Page cache and delete the cache. Make sure there are 0 pages in your cache.

2. Then go here: WordPress Admin Area > Tools > Datafeedr > Plugin Upgrade and upgrade the plugin to the most recent version.

3. Then try clicking the [Update Products and Settings] button again.

Eric
  #3  
Old July 31st, 2013, 03:11 PM
viewridge viewridge is offline
 
Join Date: Apr 2013
Posts: 30
Default

Quote:
Originally Posted by Eric View Post
Hi,

Can you do this:

1. Go here: WordPress Admin Area > Tools > Datafeedr > Debug > Page cache and delete the cache. Make sure there are 0 pages in your cache.

2. Then go here: WordPress Admin Area > Tools > Datafeedr > Plugin Upgrade and upgrade the plugin to the most recent version.

3. Then try clicking the [Update Products and Settings] button again.

Eric
Hi Eric,

When I go to the Debug page, it shows:

"Status: disabled, 0 pages in the cache."

Does this mean I'm good? I don't see how I would enable this feature.

I have already updated the plugin and updating products & settings before I experienced this issue.

Thanks
  #4  
Old July 31st, 2013, 03:13 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric
  #5  
Old July 31st, 2013, 03:34 PM
viewridge viewridge is offline
 
Join Date: Apr 2013
Posts: 30
Default

Just sent information you requested via PM. Thanks for your assistance.

Dan
  #6  
Old July 31st, 2013, 03:38 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

Thanks. When I logged in and did an update it worked fine. Your update status went from this:
Code:
Last update started: 	2013-07-29 07:08:20
Last update ended: 	2013-07-29 15:41:07
Categories: 5 Products: 757 | v3.11.5649
To this:
Code:
Last update started:	2013-07-31 20:36:30
Last update ended:	2013-07-31 20:36:40
Categories: 5 Products: 799 | v3.11.5649
I'm not really sure what the issue was...

Eric
  #7  
Old July 31st, 2013, 03:52 PM
viewridge viewridge is offline
 
Join Date: Apr 2013
Posts: 30
Default

Eric,

I'm not certain how frequently auto updates occur. Almost every week I receive the e-mail from datafeedr that it failed. The link to the help page indicates that I need to adjust the packet size (which I've done). If updates are actually occurring, then I'm not worried. However, as you can see with the 7-29 update, it appeared to take approx. 8 1/2 hours. Is this normal?

Thanks again for all your help and quick responses.
  #8  
Old July 31st, 2013, 04:28 PM
Eric's Avatar
Eric Eric is offline
Datafeedr Team
 
Join Date: Feb 2008
Posts: 16,902
Default

Hi,

No, 8 hours for an update is not normal. Let's see if the next update runs successfully.

Eric
 


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