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Old May 30th, 2011, 12:56 PM
milknhoney milknhoney is offline
 
Join Date: Feb 2010
Posts: 31
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It is starting to look like this is a problem with AT&T Uverse and not hostgator. I was holding hostgator's feet to the flame so to speak and this is the final email that I received:

Quote:
Looking over your network trace it looks like a transit point between AT&T and The Planet Datacenter is experiencing latency issues.

I ran a MTR back to you from the server:

[root@gator789 ~]# mtr -c 100 --report 99.66.52.49
gator789.hostgator.com Snt: 100 Loss% Last Avg Best Wrst StDev
41.0.78ae.static.theplanet.com 0.0% 3.0 4.3 0.3 79.5 9.5
po212.dsr01.dllstx2.networklayer.com 0.0% 0.4 24.9 0.3 202.3 51.4
te2-1.dsr01.dllstx3.networklayer.com 0.0% 3.0 4.3 0.6 186.8 19.2
e4-2.ibr03.dllstx3.networklayer.com 0.0% 2.2 3.4 0.4 16.6 4.2
xe-0-5-0-4.r07.dllstx09.us.bb.gin.ntt.net 0.0% 3.4 1.8 0.6 10.0 2.3
ae-1.r08.dllstx09.us.bb.gin.ntt.net 0.0% 4.7 2.0 0.6 16.1 3.0
ex1-tg7-0-0.eqdltx.sbcglobal.net 0.0% 10.0 8.4 0.6 77.4 18.4
12.123.150.50 0.0% 40.0 37.2 36.0 45.8 1.9
??? 100.0 0.0 0.0 0.0 0.0 0.0
75.26.64.13 90.0% 52.8 42.0 36.6 52.8 5.6
75.26.64.25 99.0% 47.1 47.1 47.1 47.1 0.0
??? 100.0 0.0 0.0 0.0 0.0 0.0


As you can see there is major packet loss on the AT&T side of the network. I suggest you contact your ISP and forward them this data. I hope this is temporary for you and I wish there is more that I could do, but unfortunately this is intermittent and outside of our network.
I contacted AT&T as well as the planet datacenter. AT&T does not want to admit that there is a problem with their network. I'm not giving up but I think I have taken this as far as it can go based on my extremely limited knowledge of these things. I hope it works itself out soon. Just wanted to let you guys know that the people that are having problems with hostgator may also have AT&T Uverse as their ISP and that is the real issue here.

Hope this helps and I hope these issues get worked out soon,

Dave