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Search: Posts Made By: Eric
Forum: Upgrading from V1 to V3 April 30th, 2011, 09:58 AM
Replies: 16
Views: 6,133
Posted By Eric
We found a bug and fixed it. Your downloads...

We found a bug and fixed it. Your downloads should work now.
Forum: Upgrading from V1 to V3 April 29th, 2011, 11:04 AM
Replies: 16
Views: 6,133
Posted By Eric
Hi I've PM'd you a link to a file you can...

Hi

I've PM'd you a link to a file you can download.

We've had no problems downloading the file from multiple computers here.

We're still looking into this, though.

Eric
Forum: Upgrading from V1 to V3 April 28th, 2011, 07:44 PM
Replies: 16
Views: 6,133
Posted By Eric
OK, we'll check the server on our end and get...

OK, we'll check the server on our end and get back to you ASAP.
Forum: Upgrading from V1 to V3 April 28th, 2011, 07:32 PM
Replies: 16
Views: 6,133
Posted By Eric
Hi That is the message you will receive while...

Hi

That is the message you will receive while the file is created. Once the file is created (after 5-10 minutes), then the browser will prompt you to save the file.

Eric
Forum: Upgrading from V1 to V3 April 28th, 2011, 07:06 PM
Replies: 16
Views: 6,133
Posted By Eric
Hi Can you try again? I just logged into your...

Hi

Can you try again? I just logged into your account and successfully downloaded your store (using FireFox). It took about 5 minutes because of the size of your store but it came down without a...
Forum: Upgrading from V1 to V3 March 9th, 2011, 10:32 AM
Replies: 16
Views: 6,133
Posted By Eric
Hi Dave Could you try one more time? We have...

Hi Dave

Could you try one more time? We have restarted the server which might help.

Also, have you installed any virus or malware programs recently that may be preventing the download?

Eric
Forum: Upgrading from V1 to V3 March 9th, 2011, 09:27 AM
Replies: 16
Views: 6,133
Posted By Eric
OK, thanks for checking. We'll have a deeper look...

OK, thanks for checking. We'll have a deeper look on our end and try to see what's going on. I will update this thread when we know something more.
Forum: Upgrading from V1 to V3 March 6th, 2011, 12:57 PM
Replies: 16
Views: 6,133
Posted By Eric
Hi Dave That's strange. I just logged into the...

Hi Dave

That's strange. I just logged into the Factory under your account and successfully downloaded the file. It took about 5 minutes to create the file but just a few seconds to download.

Can...
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