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stefanybravo February 2nd, 2015 02:50 PM

the automatic update on your website has failed...
Store ID: 46155
Website URL:

Hi good afternoon, since the last moth I have received this message ...

This is to inform you that the automatic update on your website ( has failed. Please see the error message(s) below:

-Downloaded file not readable (more info:

Technical details:
core/db:28 init_db: mysqli(wpdb)=0
plugin/plugin:152 view=(product)
app/tracker:61 track: no referrer
app/pagecache:86 cache: cleanup 0 files
app/update:103 BEGIN: status=read
app/update:156 UPDATE FAILED
ERROR:err_read_unreadable() line=152

URL: /index.php

So, I followed all the instruction in this video tutorial but the problem is here again, so I just don't know if I need to do something different this time, or if I only need to follow this tutorial every time?

Thank you!

mook25 February 3rd, 2015 03:53 AM

When i followed this tutorial it did not auto create the folder as suggested so i had to create it myself.

You have to make sure the folder on your server is writeable. I set my permissions to 0755 if i remember rightly and not had a problem since.

0755 may not be correct but just make sure write is ticked on all permissions for this folder.

Eric February 3rd, 2015 08:43 AM

Hi stefanybravo

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:

FTP LOGIN INFORMATION (Temporary login information preferred)


Eric February 5th, 2015 08:45 AM


Thanks for the login details.

When I logged into your site I see the last update was successfully completed yesterday:


Last update started:        2015-02-04 16:35:54
Last update ended:        2015-02-04 16:52:12
Categories: 117 Products: 1,600

I ran an update again and everything functioned just fine. Here are the results of that:


Last update started:        2015-02-05 13:42:56
Last update ended:        2015-02-05 13:43:30
Categories: 117 Products: 1,600

It seems everything is running fine. It may have just been a temporary issue.


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