Update Fail: ERROR: curl_error
 

We've had a few members getting curl_errors after upgrading to version 3.2. We are still trying to work out what exactly the issue is but it seems to be related to DNS settings. All users with this problem seem to be using HostGator.

Anyway, if you are having this issue, we've put in place a temporary solution.

1. Upgrade the Datafeedr plugin to version 3.2.3264 (or greater).
2. Go here: WordPress Admin Area > Tools > Datafeedr > Debug.
3. Scroll to the bottom of the page.
4. Under "Factory host", replace "factory3.datafeedr.com" with "75.101.166.188" (without the double quotes) then click [Save].
5. Then click the [Update Products and Settings] button.

Now your store should successfully update.

If you still receive this error after following these steps, please post in this thread with your error message and web host name.

Eric

I too am with HostGator and received the curl_error message. I checked DNS, CPanel details etc and everything seems to be in order.

At Step 4, I couldn't see "Factory host", replace "factory3.datafeedr.com" with "75.101.166.188" (without the double quotes) then click [Save]. I didn't have this option at the bottom of the page.

I left out Step 4 and just followed Step 5 and miraculously it worked. It just seemed to need deactivating and reactivating of the plug-in to get things going.

Thanks
Trish

It is starting to look like this is a problem with AT&T Uverse and not hostgator. I was holding hostgator's feet to the flame so to speak and this is the final email that I received:

I contacted AT&T as well as the planet datacenter. AT&T does not want to admit that there is a problem with their network. I'm not giving up but I think I have taken this as far as it can go based on my extremely limited knowledge of these things. I hope it works itself out soon. Just wanted to let you guys know that the people that are having problems with hostgator may also have AT&T Uverse as their ISP and that is the real issue here.

Hope this helps and I hope these issues get worked out soon,

Dave

Hi Dave

Thanks for sharing this valuable information! We really appreciate it.

Eric

Factory Host defaulting back to factory3.datafeedr.com
 

Just wanted to let you know that I had trouble with the latest update, and so checked the debug file, and found that the store had defaulted back to the factory3 settings. Weird. I just reinserted the 75.101.166.188 and it is updating just fine again.

Also, I don't think I use AT&T Uverse, I am on Comcast. Could be the same - I don't know.

Love you guys though. You are definitely on the ball!

Roxie

HI.

This is working for me, with powerhosting.dk :)

Thank you :)

This worked for me after I received a similar email to others here in the forum and I am with HostGator. I changed the settings in debug to 75.101.166.188 and it updated no problem.

Do I leave this setting or change it back? If I leave it does that mean that from now on the automatic updates will work or will I need to keep updating manually please?

Thanks
Trish

HiYou can just leave it as is. Your automatic updates will work just fine.

Eric

Thank you Eric, so that part now I can 'set and forget':)

Trish

Is this the same error?
 

Eric,

I'm getting this also and I'm with hostgator as well:

ERROR: - Cannot download store data (curl_error),
Technical details:
drip: auto_check returned 2
ERROR: drip: failed: no products ()

What exactly does this mean?

Thanks!

Hi

It's a DNS issue that members are having while using HostGator hosting. We're still not sure exactly what the problem is but applying the steps in the first post of this thread has worked for everyone. Also, make sure your plugin is up to date and if it's not, update the Datafeedr plugin and then run a full update by clicking the [Update Products and Settings] button.

Eric

Hello Everyone,

If you are a Hostgator customer, CURL is disabled by default! Give them a ring to enable it for you. You must enable for each domain on which you are working with Datafeedr.

Good luck!
Sandra

Hello Milknhoney,

I too am having issues with a node on an ISP network dropping packets (Cox Communications). What I did was call Technical Support, and request to speak to the supervisor. I was armed with a trace on the network that pointed directly to the faulty node in their network. What I did was call Hostgator, and opened a trouble ticket. They made sure my site was not experiencing any server load problems, by performing all kinds of tests. There were none so they then recommended I run a report using PingPlotter, and send them the report; they in turn provided me with the link describing the node, which was shown in the report as dropping the packets- I pleaded with the supervisor at Cox to please take a look at the link I had, where on this network-tools.com/.. it supplied the NetRange, CIDR, OriginAS, NetName, NetHandle, Parent, OrgName, and so forth. At that point, the supervisor was convinced and requested that link of mine, and promised to escalate the issue to data engineering. Additionally, the modem did not meet their requirements (tested) with regard to speed so they will be out tomorrow to test and possibly replace it.

I hope this issue is over with soon; I know what you mean. It's enough to drive you crazy.

Also, if you choose to follow the same approach I did, make sure you get the supervisor's name (first and last), and his/her phone number for a follow up!!! Tell him or her you are a Web Developer and you have a deadline to meet; that a good connection is CRITICAL!!! You want to hold them to their quality of service agreement with you!!

Good luck!
Sandra

I am getting the same error. I use Rochen not Host Gator. I tried doing the debug thing but I still seem to be getting those error emails. Any other fixes?

Please post your full error.

1. his is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Store data cannot be read,
Technical details:
DRIP: 1313546817 1313540038 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:1:89:33260)
bgupdate: send (wait:2:89:33260)
download: using curl (http://75.101.166.188/feeder/remote_...ebb69bdb1d013b)
download: done (79)
ERROR: bad_download (bad_header) error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3708
bgupdate: memory: 0 time: 0.081
bgupdate: FAILED
auto_update: err_read:bad_download

2. This is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Cannot download store data (curl_error),
Technical details:
DRIP: 1313546817 1313540964 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:38:89:33265)
bgupdate: send (wait:39:89:33265)
download: using curl (http://75.101.166.188/feeder/remote_...769b09deb0420e)
ERROR: curl_error (couldn't connect to host(7)) error:871,call.updater.download_shop_update_chunk: 760,bgupdate:0,call_user_func_array:864,call..bgup date:3708
bgupdate: memory: 0 time: 188.973
bgupdate: FAILED
bgupdate: FAIL: download error
auto_update: err_download:curl_error

Hi

Please try these steps: http://www.datafeedr.com/forums/show...oad+bad_header

Eric

Hi.
I tried that and did an update and it worked but the next time the store did an auto update i got this



This is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Store data cannot be read (mysql),
Technical details:
DRIP: 1313662808 1313668852 10800
drip: auto_check returned -2
bgupdate: BEGIN (ok:7:86:33912)
bgupdate: send (wait:8:86:33912)
download: using curl (http://75.101.166.188/feeder/remote_...0dbe7a5382e44d)
download: done (90112)
ERROR: mysql: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''http://feeds2.yourstorewizards.com/2225/images/100x500/nctvs' at line 3(1064) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu] () error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3708
bgupdate: memory: 0 time: 0.391
bgupdate: FAILED
auto_update: err_read:mysql: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ''http://feeds2.yourstorewizards.com/2225/images/100x500/nctvs' at line 3(1064) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu]

We're looking into this.

Hi

Can you PM me the following information:

BLOG LOGIN INFO with ADMINISTRATOR PERMISSIONS (Temporary login information preferred)
Admin URL:
Username:
Password:

FTP LOGIN INFORMATION (Temporary login information preferred)
Host:
Login:
Password:

Thanks,
Eric

Ok i Sent it thanks. As an update i seem to be getting this when i try to do a manual update also

This is to inform you that the automatic update on your website (www.totallyt-shirts.com) has failed. Please see the error message(s) below:

ERROR: - Store data cannot be read (mysql),
Technical details:
DRIP: 1313781662 1313790739 10800
drip: auto_check returned -2
bgupdate: BEGIN (retry:0:0:34714)
bgupdate: send (wait:0:0:34714)
download: using curl (http://75.101.166.188/feeder/remote_...8fcbd327d824b5)
download: done (512702)
ERROR: mysql: Table 'totallyt_totally1wordpress.wp_dfr_shop_products_t mp' doesn't exist(1146) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu] () error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3713
bgupdate: memory: 0 time: 0.507
bgupdate: FAILED
auto_update: err_read:mysql: Table 'totallyt_totally1wordpress.wp_dfr_shop_products_t mp' doesn't exist(1146) [INSERT IGNORE INTO wp_dfr_shop_products_tmp(id,net_id,net_code,networ k,merchant_id,merchant,name,slu]

OK, thanks for the info. We will continue to look into this issue.

Hi

When I logged into your site today, I saw this:

Then I ran a manual update without any problems. After that update ran, I saw this:

So, it does seem like it's working.

Eric

Hi

I think the problem is that the plugin used the system-wide temporary directory which is being emptied while update is still running. I've changed your temp path to a local directory, this should do the trick. That change can be found here: WordPress Admin Area > Tools > Datafeedr > Directories.

Eric

I still have this problem
the error message i listed here:


---
bgupdate: BEGIN (ok:115:262:36965)
bgupdate: send (wait:116:262:36965)
download: using curl (http://75.101.166.188/feeder/remote_...4c14135e0a9459)
ERROR: curl_error (transfer closed with 512979 bytes remaining to read(18)) error:871,call.updater.download_shop_update_chunk: 760,bgupdate:0,call_user_func_array:864,call..bgup date:3703
bgupdate: memory: 0 time: 0.681
bgupdate: FAILED
bgupdate: FAIL: download error
----
The domain used is www.tbs01.de

Did you already make the changes listed in the first post of this thread?

Yes i did... after some tries and errors now it works.
But if you click on any category the right one doesn't come.
If you click on http://www.tbs01.de/store/category/technik/ it comes not to the categories from the datafeedr you go to something else. Thank you Toni

Ok thanks. I have a few other stores having this issue so do i need to actually create a folder for this or do i just use a similar path on the other stores.

This is unrelated. Please post this issue in a new thread as per posting rules.

Yes, if you are having the same problem.

Im not sure if that solved the problem and i think it caused a new problem. The store wont update now. I get this error

bgupdate: START
bgupdate: BEGIN (ok:0:1:0)
bgupdate: send (wait:1:1:0)
download: using curl (http://75.101.166.188/feeder/remote_...3f3b5e5f950e0e)
ERROR: fopen(/home/totallyt/public_html/tmp/dfrtmp_f5470e157a00d9a8ea3f3b5e5f950e0e) [function.fopen]: failed to open stream: Disk quota exceeded () error:871,call.updater.download_shop_update_chunk: 760,bgupdate:0,call_user_func_array:864,call..bgup date:3713
bgupdate: memory: 0 time: 0.001
bgupdate: FAILED
bgupdate: FAIL: download error

The images are also not importing

**Ignore this it must have adjusted disk space and had to allocate more

I got this message from hostgator recently. I have no idea what it means or what to do.

This is to inform you that the automatic update on your website (halloweencostumes-onsale.net) has failed.

Please see the error message(s) below: ERROR: - Store data cannot be read (mysql),Technical details:track: added referer=(http://www.google.com/imgres?q=slutt...:0&tx=46&ty=63) id=(746)bgupdate: BEGIN (ok:2:3:39365)bgupdate: send (wait:3:3:39365)download: using curl (http://factory3.datafeedr.com/feeder...55af)download: done (14369)ERROR: mysql: MySQL server has gone away(2006) [INSERT IGNORE INTO wp_dfr_shop_tags_tmp(name,pc,freq) VALUES ('bat',10,1), ('bats',4,0), ('wee',1,0)] () error:871,call.updater.read_shop_update_chunk:764, bgupdate:0,call_user_func_array:864,call..bgupdate :3703bgupdate: memory: 0 time: 59.142bgupdate: FAILEDauto_update: err_read:mysql: MySQL server has gone away(2006) [INSERT IGNORE INTO wp_dfr_shop_tags_tmp(name,pc,freq) VALUES ('bat',10,1), ('bats',4,0), ('wee',1,0)]

It was probably just a temporary problem. If it returns many times, please let us know.

Eric

Hi this little "Problem" is easy...
Hostgator.com use a cloud
The same problems could be if you use a service like www.cloudflare.com
where all your files are in the cloud... in the cloud service. so you don't work in your real system you are then working in the cloud.
normally you can get to your real hosting packet with a link called like described in your servers docu . I also use the Cloud and halved my traffic so far and business grows daily.
The DNS shows to the cloud and not to the real address. So it doesn't work the way it should but if you do the input for the ipadress it works best....
cu Toni

Hello,

I'm having to replace the domain name with the IP address in each site. I've tried three or four so far.

All my sites are with Rackspace Cloud

Just FYI...

HELP !IM GETTING "404!
SORRY, THIS PAGE DOES NOT EXIST.
GO HOME OR TRY A SEARCH?" ONE ANY OF THE CATEGORY LINKS AND RANDOM PRODUCTS AS WELL WHEN i CLICK STORE IT ONLY SHOWS THE DESCRIPTION i GAVE I'VE TRYED EVERYTHING =I

SITE: http://thesurfersmallstop.com/

You have already started a thread here which I replied to over 5 hours ago. Please follow the forum rules and stop posting your problem randomly in other members' threads.

I have posted the steps you need to take to fix the issue here: http://www.datafeedr.com/forums/showthread.php?t=5159

Eric

What are the rules? You mean even if the subject is different I stay in the same thread?

Yes. I've moved your post to this thread: http://www.datafeedr.com/forums/showthread.php?t=6820

shoespecialists
http://mensleathershoesonline.co.uk

I am trying to update my site and all i get it this error

app/update:103 BEGIN: status=
unlink /tmp/dfr_6e553cc75e2c3ab770746b4b73c40420
app/http:70 download: using curl (http://factory3.datafeedr.com/feeder...6b4b73c40420.1)
app/http:103 download: done (79)
app/reader:58 header: found We+are+currently+updating+the+product+li
app/update:155 UPDATE FAILED
ERROR:err_read_bad_header() line=149

Update Error
 

Store ID: shoespecialists
Website URL:http://menstssleathershoesonline.co.uk
URL to page in question: Updates



I am trying to update my site and all i get it this error

app/update:103 BEGIN: status=
unlink /tmp/dfr_6e553cc75e2c3ab770746b4b73c40420
app/http:70 download: using curl (http://factory3.datafeedr.com/feeder...6b4b73c40420.1)
app/http:103 download: done (79)
app/reader:58 header: found We+are+currently+updating+the+product+li
app/update:155 UPDATE FAILED
ERROR:err_read_bad_header() line=149